By placing an order with Loops & Littles, you agree to the following Terms & Conditions. Please read carefully before submitting your order.

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Custom & Personalized Orders

All items created by Loops & Littles are custom and made-to-order. Because of the personalized nature of our work:

 

• All sales are final

• We do not accept returns, exchanges, or cancellations once production has begun

• Minor variations in stitching, thread color, and placement are normal and part of handmade embroidery

 

 

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Customer-Provided Items (BYO Items)

We love turning your meaningful pieces into something special! However, embroidery on customer-provided items carries inherent risk.

 

By submitting your own item for embroidery, you acknowledge and agree to the following:

 

 

Assumption of Risk

• Loops & Littles is not responsible for damage to customer-provided items, including but not limited to:

  • Needle marks

  • Fabric puckering

  • Hoop marks

  • Thread pulls

  • Fabric tearing

  • Dye or color inconsistencies

• Some fabrics (thin knits, vintage items, worn garments, stretchy materials, silk, linen blends, etc.) are higher risk for embroidery.

 

 

 

Item Condition

• Items should be clean, free of stains, and in good condition prior to drop-off or shipment.

• Loops & Littles reserves the right to decline embroidery on any item deemed unsuitable or too high-risk.

 

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No Replacement Guarantee

• If damage occurs during embroidery, Loops & Littles is not obligated to repair, replace, or reimburse the customer for the item.

• Replacement value of customer-provided items is not covered under any circumstances.

 

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Design Approval & Accuracy

• Customers are responsible for reviewing and approving spelling, placement, colors, and design details before production.

• Loops & Littles is not responsible for errors approved by the customer (including spelling or initials).

 

 

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Turnaround Time

• Turnaround times are estimates and may vary based on order volume, design complexity, and supply availability.

• Rush orders are not guaranteed unless explicitly confirmed in writing.

 

 

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Payment & Deposits

• Payment (or deposit, if applicable) is required before work begins.

• Orders will not be started until payment is received.

• Deposits are non-refundable.

 

 

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Pop-Ups & Event Orders

• Orders placed at pop-ups or live events may be completed after the event for later pickup or shipment.

• Completion times will be communicated at the time of purchase.

 

 

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Local Pickup & Shipping

• Customers are responsible for timely pickup of finished items.

• Loops & Littles is not responsible for lost or damaged items once shipped or picked up.

• Shipping costs are non-refundable.

 

 

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Care Instructions

• Embroidered items should be washed inside-out on a gentle cycle and air dried when possible.

• Loops & Littles is not responsible for damage caused by improper washing or care.

 

 

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Intellectual Property

• All designs created by Loops & Littles remain the intellectual property of Loops & Littles and may not be reproduced without permission.

• Customer-submitted logos or designs must be owned or authorized for use by the customer.

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Right to Refuse Service

Loops & Littles reserves the right to refuse service for any reason, including but not limited to design requests that are inappropriate, copyrighted without permission, or misaligned with our brand values.

 

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Contact Information

If you have any questions regarding these Terms & Conditions, please contact:

Loops & Littles

📧 info.loopsandlittles@gmail.com

📍 Pittsburgh, PA

 

Emily Kelsch